1. Introduction These Terms and Conditions govern the supply of wooden flooring by ELYSIUM OAK REAL WOOD FLOORS TRADING - SOLE PROPRIETORSHIP L.L.C. ("the Supplier"). All sales are based on EXW (Ex Works) Warehouse 2E, Plot 737-0, Wasl Warehouses, Jebel Ali, Industrial Area 1st, Dubai dispatch center warehouse ("the Dispatch Center").

 

2. Definitions

• Buyer: The individual or entity purchasing wooden flooring from the Supplier.

• Goods: Wooden flooring supplied by the Supplier.

• Dispatch Center: Warehouse 2E, Plot 737-0, Wasl Warehouses, Jebel Ali, Industrial Area 1st, Dubai.

• EXW (Ex Works): The buyer assumes responsibility once the goods leave the Dispatch Center.

 

3. Ordering and Acceptance

• All orders must be made in writing and confirmed by the Supplier.

• Acceptance of an order is subject to the Supplier's discretion.

• No amendments to an order are valid unless confirmed in writing by both parties.

 

4. Pricing and Payment

• a) Export Clients: Prices quoted EXW Dispatch Center for export orders do not include taxes, duties, transportation costs, or any other miscellaneous costs. goods must be collected from us.

• b) Mainland Clients within the United Arab Emirates: Prices quoted EXW Dispatch Center for orders do include taxes and duties but exclude transportation costs or any other miscellaneous costs.goods must be collected from us.

• Payment terms are as agreed in the invoice or order confirmation.

• Payment must be made in full before goods are dispatched, unless otherwise agreed in writing.

 

5. Delivery and Risk

• The Supplier will notify the Buyer when the goods are ready for collection at the Dispatch Center.

• The Buyer is responsible for arranging transportation and assumes all risks once the goods leave the Dispatch Center.

• The Supplier is not liable for any loss or damage to the goods during transportation.

• The Buyer must arrange their own transport and collection of goods. The Supplier does not offer this service under any circumstances.

 

6. Title and Ownership

• Ownership of the goods transfers to the Buyer once payment is received in full.

• The Supplier retains a security interest in the goods until payment is made.

 

7. Inspection and Acceptance of Goods

• The Buyer must inspect the goods upon collection.

• Any claims for defects or non-conformity must be made at the time of collection. Any after-inspections of said goods cannot be accepted or considered by the Supplier as once the goods have been handed over at the warehouse to the client and taken out of our commercial facilities, we are not able to determine the reasons for damages and/or issues as we will not be aware of what has been done to the goods.

 

8. Warranties and Liability

• The Supplier warrants that the goods supplied are of satisfactory quality and fit for the purpose described.

• The Supplier is not liable for any indirect, incidental, or consequential damages.

 

9. Force Majeure

• The Supplier is not liable for any delay or failure to fulfill its obligations due to circumstances beyond its control, including but not limited to natural disasters, war, strikes, government actions, machine breakdowns, or delays beyond our control in receiving raw materials required to complete orders due to customs clearance delays, etc.

 

10. Governing Law and Dispute Resolution

• These terms and conditions are governed by the laws of the United Arab Emirates.

• Any disputes arising from these terms will be resolved through arbitration in Dubai, in accordance with the rules of the Dubai International Arbitration Centre (DIAC).

 

11. Miscellaneous

• If any provision of these terms is found to be invalid or unenforceable, the remaining provisions remain in effect.

• These terms constitute the entire agreement between the parties and supersede all prior agreements or understandings.

By placing an order, the Buyer acknowledges and agrees to these Terms and Conditions of Supply.